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THE PROBLEMS
1. Insurers do not disclose all the areas of the claim that benefit you.
2. When small disputes arise with insurers they force you to get an attorney to settle a claim,
knowing that 99% of consumers won’t hassle with it.
3. Insurers have a “Pay to Play” (see L.A. Times Story button) policy with body shops, promising to steer consumers into their shop in exchange for hidden discounts/kickbacks. Failure on the auto body shops part to play the game results in the insurer blacklisting the shop and steering work away.
4. Insurers steer consumers into body shops using unscrupulous scripts and methods.
5. Insurers refuse to pay for the cost of legal parts or safe procedures, instead requiring partial repair
or after market/used parts.
6. Insurers use captured companies to produce low ball values for totals.
7. Insurers fail to disclose the true nature of their relationship with body shops.
8. Insurers control the auto repair industry and have eliminated the possibility of competition
among shops.
9. Insurers use unscrupulous methods, such as cutting off your rental coverage, to force you to settle
your claim.
10. Insurers refuse to compensate you in a timely or proper manner for loss of wages, rentals, injuries
etc.
11. Insurers rely on a complacent and “Buddy/Buddy” Insurance Commissioners Office to inadequately
enforce existing laws. Insurers rely on their sheer size to intimidate consumers and government
agencies.
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